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Circulation Manager Operations

San Antonio Express - News
1803175 Requisition #
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The primary role of the Operations Manager is the effective management of the home delivery distribution operation of the San Antonio Express-News and Commercial delivery products. This position oversees product control for all Express-News products handled by the home delivery, single copy, and free publication distribution networks. This position oversees all home delivery employees, contracted haulers and carriers. This position is responsible for recruiting, hiring, training, motivating and managing all distribution center employees. The incumbent is responsible for managing contractual agreements with independent contractors. This position has direct oversight of all day-to-day distribution operations and is responsible for providing our customers with excellent customer service.
Primary Responsibilities:
  1. Manage the daily distribution of all San Antonio Express-New and Commercial Products.
  2. Develop initiatives to meet company’s delivery standards while maintaining optimal route structures.
  3. Ensure a departmental commitment to customer service.
  4. Ensure that non-daily product verification procedures are in place and adhered to.
  5. Promote circulation growth through implementation of service and carrier retention programs.
  6. Prepare and administer department budgets.
  7. Develop, maintain, and improve departmental KPI’s
  8. Ensure goodwill between company and independent carrier force and ensure carrier compliance with contract terms, taking appropriate action when contract terms are violated.
  9. Responsibilities include recruitment, hiring, training and development for all distribution employees.
  10. Responsible for developing and implementing carrier recruitment programs.
  11. Aid and assist the Distribution Director in other departmental projects and assignments as deemed appropriate.
  12. Identify best practices and assist in implementation across the other Hearst Newspapers.
  13. Lead, train, and develop distribution employees to meet company’s customer satisfaction goals.
  14. Work with Production, Advertising, Sales, Finance, and Editorial teams as needed to deliver the best possible end product to consumers.
  15. Performs all other duties as assigned.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
Experience, Skills, Licenses, Certification, Education Required:
  1. Four-year college degree preferred and four to six years management experience in a newspaper or consumer product environment; an equivalent combination of education and experience will be considered.
  2. Strong leadership and communication skills are needed.
  3. Excellent planning, organization and follow through abilities are needed.
  4. Ability to work all hours. Primarily nights, early mornings, weekends and holidays.
  5. Ability to balance a schedule that includes nights, early mornings, weekends, holidays, and business hours as needed.
  6. Skill sets: MS Office, Excel, Word, Outlook, and other analytical tools, highly organized, demonstrated written and verbal communication skills; customer centric.

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About Us

San Antonio

San Antonio Express-News award-winning journalists deliver the news that matters most to San Antonio, from mom and pop businesses to the global economy, from military homecomings to foreign affairs and from neighborhood struggles to international disasters. The paper has dedicated news bureaus in Austin (together with the Houston Chronicle), McAllen and Washington, D.C.

San Antonio's most enduring source of news and information has expanded to include specialized publications and magazines and the city’s No. 1 website, mySanAntonio.com.


The Beaumont Enterprise, recognized by the Texas State Historical Survey Committee as Southeast Texas' oldest business, has been serving the region since 1880. Since 1998, the Enterprise annually has been recognized as one of the top medium-sized newspapers in Texas and five other states.

The Enterprise is the sixth-largest of 15 daily Hearst newspapers. In addition to the daily newspaper in both print and electronic forms and the website beaumontenterprise.com, the Enterprise produces Southeasttexas.com, the weekly Jasper Newsboy, Hardin County News, as well as a bi-weekly real estate magazine and three monthly magazines, VIP, the EventsBook and Lakecaster.


Laredo Morning Times, founded in 1881, is one of the oldest newspapers in Texas. It was acquired by Hearst in 1984. Tiempo de Laredo, part of the LMT family, is a Spanish-language daily that includes sports and feature pages as well as local, state, national and international news. Laredo Morning Times also offers a popular website, lmtonline.com that garners 1.8 million page views per month.


The Plainview Daily Herald was acquired by Hearst in 1979. The newspaper is published in the nation's largest cotton growing region and on the edge of the nation's heaviest concentration of cattle feeding and beef packing operations. Hale County is home to an ethanol plant and the area has realized recent growth in milk and wind energy production.

The Herald is a multiple winner of both the Sweepstakes Award of the West Texas Press Association and the Panhandle Press Association's General Excellence Award, and has been recognized by the Texas Press Association. Its website, myplainview.com, also has won numerous awards.


The Midland Reporter-Telegram, acquired by Hearst in 1979, is located in the heart of the vast 54-county Permian Basin of West Texas, a geological region producing 70 percent of the oil in Texas.

The newspaper's special coverage includes the Permian Basin Oil Report, a weekly section devoted to news of the gas and oil industry and the mywesttexas.com website that serves the entire Permian Basin with local news and information.

Houston Community Newspapers

Houston Community Newspapers (HCN) is a media group serving more than 25 local communities surrounding Houston’s greater metropolitan area with a total weekly print distribution of more than 520,000 and a digital reach of over 4 million per month to suburban Houston’s most appealing residential and business markets. The Houston Community Newspapers serves residents in Conroe, The Woodlands, Magnolia, Tomball, Spring, Cypress, Humble, Kingwood, Atascocita, Lake Houston, Cleveland, Dayton, Friendswood, Pearland, Pasadena, the Bay Area, Deer Park, Memorial, River Oaks, Bellaire, Katy and Sugar Land, among other communities in those areas.

Our Papers

Our Values

Internal/External Customer Focus

Treat our customers the way we want to be treated.


Articulate a clear vision of what is to be accomplished.


Deliver in ways that are consistent and expected.


Set the highest standards of character, honesty and fairness.

Creativity & Innovation

We achieve leadership through creative solutions.


Open exchange of communication to customers and employees.

Community Involvement

Above all, we exist to inform, enlighten and serve the public interest.