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Client Services Manager

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Digital Media
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Hearst Magazines
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1804455 Requisition #
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Client Service Manager
As the online arm of Hearst Magazines, employment at Hearst Digital brings with it the prestige of a hundred-plus-year-old publishing empire with the excitement and rapid growth of a startup. We operate over two dozen major websites for print + digital brands such as Cosmopolitan, Esquire, Elle, Good Housekeeping and Seventeen as well as digital-only brands like Snapchat Sweet, Delish and Lenny Letter.

The Client Service Manager manages a set of advertising accounts from pitch through execution, taking ownership of the client relationship and managing through completion. You will be focused on smaller revenue campaigns and will be responsible for owning the client relationship including account management, marketing, and project management for their campaigns.  You will be part of a sales support team who is focused on smaller deal sizes in order to better service clients across display media, content, and social components.  This role will take on unique marketplace challenges and craft industry-leading solutions to both increase existing business and create efficiencies in how we service certain deal sizes.  

You will be a category expert for your assigned accounts - understanding how these clients buy our media, which products perform best for them, and performance KPIs for each plan. You will have a deep understanding of our ad products, packages and business rules for deals of a certain size and will be responsible for executing creative ad and content executions. This includes detailing deliverables, estimating timelines and resource requirements. You will manage the client relationship from start to finish including proposal ideation, content production, and project management.  Working across multiple functions, you will become your client’s main point of contact and will be responsible for ensuring the success of their campaigns through excellent service and communication levels. 

RESPONSIBILITIES:
Ideate, develop, and present solutions in response to digital RFPs
Customize presentations for clients
Own the client relationship from pre-sales through campaign execution
Plan, coordinate, and implement sold-in custom advertiser-driven campaigns across all Hearst websites, including Cosmopolitan.com, HarpersBazaar.com, Esquire.com, Elle.com, MarieClaire.com, WomensHealth.com, RunnersWorld.com, and Bicycling.com.
Create compelling media plans that drive revenue, maintain profit margin and comply with our business rules.
Maintain expert understanding of our ad products, capabilities, business rules, and pricing
Maintain campaign pipeline in our order management system (Fattail AdBook), managing orders in the system as they work their way down the sales funnel (reserve inventory, manage relation with Yield and Inventory team in regard to pricing, change products/allocation of impressions across products) 
Ensure all campaign detail aligns between the media plan, agency IO and Fattail Adbook order and maintain this alignment throughout the campaign lifecycle.
Execute custom programs ranging from, but not limited to, rich media ad units and native offerings and build ad products using internal CMS system as needed
Manage expectations internally and externally regarding schedules, resources, margins, and budgets
Ensure that campaigns launch on time, deliver exactly what was sold, and exceed all given benchmarks by optimizing when necessary
Monitor and optimize campaign metrics for delivery and KPIs; provide detailed reporting and recommendations to all internal and external teams.
Liaise with Finance as needed to close monthly billing
Produce final reporting and campaign recaps

REQUIREMENTS:
1-2 years digital experience with a background in marketing, sales planning, project management, and/or yield/pricing
Ability to independently prioritize multiple tasks in a fast-paced environment under tight deadlines across multiple clients
Excellent writing and communication skills
Out of the box creative thinker
Able to demonstrate strong prioritization and time management skills
Flexible, personable attitude; ability to develop excellent professional relationships with all level of personnel
BA/BS required
Previous AdBook and DFP experience preferred

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