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QA Director, Digital Marketing

Commercial Product Development
Proxicom, Inc
2001206 Requisition #

Why iCrossing

We work at the intersection of bright pixels of creativity, sharp use of data points, innovative tech, and cutting-edge digital know how. That's how we turn brand potential into business performance. And that’s why we stand out.


We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form one epic unit.  What we do starts with our people.

We are part of the Hearst Corporation, the world’s leading media, entertainment, and content company, which gives us access to the most valuable insights, talent and audiences.


The impact you’ll have

As an iCrossing Quality Assurance (QA) Director you’ll lead our QA teams across multiple projects delivering digital experiences using the latest technology frameworks and platforms.  You’re constantly looking for ways to optimize and automate your team’s testing approaches, and are able to guide and support them as they adopt these strategies. 

For this position, we are specifically looking for demonstrated experience with content management systems (AEM, Adobe Experience Manager preferred) or eCommerce website implementations.


What you’ll do

  • You will oversee the Quality Assurance (QA) engineering department at iCrossing and key clients, reporting to the Chief Technology Officer.
  • You will define and promote iCrossing’s National QA best practices to support QA requirements and initiatives, and provide architecture support/guidance to projects.
  • Your primary tasks will include ensuring teams are being consistent with following iCrossing’s QA best practices and standards, reviewing QA deliverables like traceability matrices, scripts, tools, and approaches (visual, automation, load, vulnerability) to ensure they’re correct and of the highest standards, leading QA resource management with internal leadership and our offshore partners to identify the right resources, and working with project teams to identify/create process improvements and delivery methods that can be reused across project teams.
  • Your secondary tasks will include creating QA content and presentation materials for RFP responses describing the QA process and deliverables we will use, and defining QA scope assumptions estimations for existing and new projects/clients.
  • You will review and approve statements of work (SOW) for all new and existing projects that involve QA.
  • You will provide oversight of QA teams to ensure the proper meetings and reviews are happening throughout the development phase of projects to ensure requirements are being clarified with clients, and advise on delivery.
  • You’ll put initial structure in place for QA teams and support their efforts starting with test planning and estimating, through their testing during development cycles, and final summary reporting back to the developers and clients.
  • You will coordinate with the team on defining the manual testing efforts vs automated testing efforts.
  • You will research and investigate QA automation tools and techniques to improve delivery timelines and overall efficiency.
  • You will improve and revise testing standards, methodologies and documentation, refine them based on emerging trends, and ensure project teams are following them.
  • You may participate in tech discussions, training opportunities and attend conferences to further skillset.

Who you are

  • You have at least 10 years’ experience in developing and implementing test plans and test cases.
  • You have a solid background in test lifecycle, methodology, design and configuration management techniques.
  • You have experience with analyzing the efficiency of QA tools on the market, and negotiating their purchase.
  • You have experience in defining the scope of QA activities and providing estimates on project level.
  • You are familiar with requirements analysis for Web design deliverables such as Wireframes, Storyboards, business and functional requirements.
  • You have extensive experience in testing Web Properties such as Landing Pages, Web Sites, Web Applications, Content Management Systems and APIs/web services.
  • You have deep knowledge of Testing Tools to support automated capture/playback, performance, load, compatibility, APIs responses, ADA compliance, link validation, cross browser visuals, and SEO test design requirements.  For example, Selenium, JMeter/BlazeMeter, Lighthouse, Postman/SoapUI, Wraith, BrowserStack, SortSite, Level Access AMP.
  • You are able to install and administer QA tools.
  • You’re an expert with bug tracking tools like JIRA and test management portals such as TestRail or TestLink.
  • You’re an expert in with the deployment process and testing of web sites built with content management systems such as Adobe Experience Manager (AEM) and OpenText TeamSite (nice to have, not required).
  • You’re able to collaborate with QA and cross-functional staff at the local, national level and international level.
  • You have experience participating in RFP sales/pitch process to support the new business team by creating relevant QA services content.
  • You possess excellent communication skills with technical team and non-technical team members, and clients.
  • You’re a very effective presenter of technical materials to peers and external groups (clients).
  • You have remarkable leadership and organizational skills.
  • You have deep knowledge of desktop and mobile web browsers (Firefox, Chrome, Safari, Edge, IE etc.).
  • You are familiar with HTML, CSS, JavaScript.
  • You are familiar with databases and can develop SQL statements.

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An Agency For A Modern World

In an age of disruption and complexity for all brands, clients turn to us for smart, harmonious solutions that drive their businesses ahead.

19 Offices. 11 Countries. Unlimited Potential.

19 Offices. 11 Countries. Unlimited Potential.

iCrossing Cares

In every level of our organization, giving back is in our DNA. We created iCrossing Cares, an annual week-long global philanthropy initiative, to give back to our local communities. Recent projects include hosting a field day for students in Chicago, landscaping Golden Gate Park in San Francisco, and volunteering at a food bank in Dallas. In addition to iCrossing Cares, we also encourage every employee to take at least one day off per year to give back in a way that’s meaningful to them.

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Our motto is simple: Bring your whole self to work. Our employees are comfortable being themselves, embracing each other’s differences and supporting their teams. When you bring your whole self, you’re saying “yes” to being who you are. To being authentic. To trusting that your coworkers will accept your unique contributions. It’s what makes our company culture — and our work — stand out.

Innovative solutions are born from an inclusive environment. That’s why TheSocial fosters a diverse culture and encourages iCrossing employees to be conscious change-agents.

We think of ourselves as a motley crew of culturally aware marketers. TheSocial steers the agency toward this vision by actively seeking out the support and celebration of an ever-changing culture. It’s a counterbalance to homogenous thinking.

TheSocial works to keep iCrossing in tune with the community it serves. Our goal is to make our agency a smarter, more welcoming place for people to bring their whole self to work.

iCrossing Women’s mission is to empower the company’s women to achieve their professional goals. In creating a supportive community, we hope to foster the attributes women bring to their teams, elevate the discourse around women and their accomplishments, and facilitate the path to leadership. This group aims to give women not just one seat at the table, but many — and to celebrate all the ways iCrossing benefits from their contributions.

iCrossing is committed to our people’s personal and professional development. This includes many kinds of learning, ranging from live-facilitated and self-guided internal courses to third-party partnership offerings, conferences, seminars and informal learning situated in practice. We provide our employees continuous learning opportunities from our technology partners including Facebook, Google, BING etc. We have amazing opportunities to hear directly from industry and political leaders through Hearst’s Speakers Series, Master Class.

Our Story

iCrossing has been unleashing brand potential for 19 years and counting. Since then, we’ve expanded to nearly 1,000 employees in 10 countries – with offices throughout the United States, Europe, Latin America and Asia. And it’s all thanks to the power of potential. Our clients include Amazon, Bayer, Bridgestone, Blue Cross Blue Shield, BMW Group, Church & Dwight, DIRECTV, LEGO, LG, L’Oréal, Microsoft, NBA, PepsiCo, SAP, SiriusXM Radio, Starwood and Toyota.

People today expect more from brands. We’re an agency that sits at the crossroads of pretty and gritty. We relish the chance to outthink and out-hustle everyone else. We celebrate individuals and diverse points of view. We embrace our performance roots and expertise, harmonizing creative storytelling and compelling content with the precision of digital performance marketing. And we do it to deliver the best possible outcomes for our clients. (Oh, and we like to have fun along the way.)

We Unleash Potential

A year in the life of an iCrossing employee includes hard work, fun outings and lending a helping hand. Oh, and there’s also the occasional dance break. Take a peek at what we’ve been up to lately.

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