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Account Management & Client Services
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iCrossing, Inc
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1900070 Requisition #

We work at the intersection of bright pixels of creativity, sharp use of data points, innovative tech, and cutting-edge digital know how. That's how we turn brand potential into business performance. And that’s why we stand out. We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form one epic unit. What we do starts with our people. We are part of the Hearst Corporation, the world’s leading media, entertainment, and content company, which gives us access to the most valuable insights, talent and audiences.


The Impact that you will have

As an Account Director with a deep strength in marketing technologies and marketing cloud implementations and coordination (Adobe, Salesforce, Sitecore) for products within suites such as CMS, CRM, DAM, Analytics, you will lead the day-to-day relationship for key clients within iCrossing and strategically guide a cross-functional team. You will be the key client partner responsible for fostering, developing and strengthening client relationships at all levels across technology based solutions.

What You’ll Do
  • Manage the overall client relationship by setting and delivering upon client expectations as well as partnering with clients to develop their goals and utilize marketing cloud strategies as solution.
  • You will work closely with our partner, Adobe to fully utilize the capabilities of their products in the marketing space.
  • Lead cross-capability teams using agile methodologies within our agency and clients’ other partners to deliver creative thinking, digital strategy and powerful ideas that meet and exceed client objectives.
  • Display powerful presentation skills that invite participation and effect desired outcomes.
  • Use analysis to drive decisions (as opposed to taking orders) in a way that yields sustained, measurable results.
  • Serve as the voice of the client internally and the voice of the agency externally - and acting as the trusted voice of the customer by bringing insights into creative strategy and marketing program development.
  • Lead short-term and long-term strategic facilitator in service of clients’ growth and performance goals.
  • Partner with Senior Leadership to set financial goals and plan for the future.
  • Develop strategic account plans to grow client revenue by selling (up-sell / cross-sell) creative solutions and ideas in all iCrossing Services, (i.e., Creative, Media, Technology, Strategy, Analytics, Content, etc.) and work closely with Project Management and Finance teams in execution.
  • Partner with Senior Leadership to pursue and pitch new business.
Who You Are
  • Passionate about the marketing and technology.
  • You have 5 to 7 years of experience - including two years at an agency (both client side and digital agency experience desirable);
  • Strong experience managing client relationships, managing a digital marketing team with a technical focus and developing marketing strategy.
  • You are a proponent of delivering solutions using an agile methodology and you can coach both internal and client teams along the way to use agile processes.
  • Someone who leans into change, has a passion for the new and next and is comfortable asking questions and quickly learning in situations in which you are not an expert.
  • Understand marketing fundamentals and the digital landscape including marketing cloud solutions, particularly Adobe technical stack, and associated tactical and enterprise technologies and their integrated place in overall client technical architecture.
  • Have strong leadership skills and ability to drive an integrated agency team (IAT).
  • Superior analytical skills and strategic thinking - you're strong on both IQ and EQ, as adept at reading data as you are at reading clients.
  • Sound judgment and interpersonal skills.
  • Effective time-management, impeccable organization and the flexibility to adapt quickly to changes.
  • Proven project management and performance management skills - known for your ability to coach and develop talent, inspire and drive change, and bring varied groups together to collaborate effectively.
  • Superior written and verbal communication skills and outstanding presentation abilities - articulate, concise and engaging.
  • Demonstrates budget management and resource planning experience.
  • Retail and/or CPG industry experience preferred

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An Agency For A Modern World

In an age of disruption and complexity for all brands, clients turn to us for smart, harmonious solutions that drive their businesses ahead.

19 Offices. 11 Countries. Unlimited Potential.

19 Offices. 11 Countries. Unlimited Potential.

iCrossing Cares

In every level of our organization, giving back is in our DNA. We created iCrossing Cares, an annual week-long global philanthropy initiative, to give back to our local communities. Recent projects include hosting a field day for students in Chicago, landscaping Golden Gate Park in San Francisco, and volunteering at a food bank in Dallas. In addition to iCrossing Cares, we also encourage every employee to take at least one day off per year to give back in a way that’s meaningful to them.

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BRING YOUR WHOLE SELF TO WORK

Our motto is simple: Bring your whole self to work. Our employees are comfortable being themselves, embracing each other’s differences and supporting their teams. When you bring your whole self, you’re saying “yes” to being who you are. To being authentic. To trusting that your coworkers will accept your unique contributions. It’s what makes our company culture — and our work — stand out.

Innovative solutions are born from an inclusive environment. That’s why TheSocial fosters a diverse culture and encourages iCrossing employees to be conscious change-agents.

We think of ourselves as a motley crew of culturally aware marketers. TheSocial steers the agency toward this vision by actively seeking out the support and celebration of an ever-changing culture. It’s a counterbalance to homogenous thinking.

TheSocial works to keep iCrossing in tune with the community it serves. Our goal is to make our agency a smarter, more welcoming place for people to bring their whole self to work.

iCrossing Women’s mission is to empower the company’s women to achieve their professional goals. In creating a supportive community, we hope to foster the attributes women bring to their teams, elevate the discourse around women and their accomplishments, and facilitate the path to leadership. This group aims to give women not just one seat at the table, but many — and to celebrate all the ways iCrossing benefits from their contributions.

iCrossing is committed to our people’s personal and professional development. This includes many kinds of learning, ranging from live-facilitated and self-guided internal courses to third-party partnership offerings, conferences, seminars and informal learning situated in practice. We provide our employees continuous learning opportunities from our technology partners including Facebook, Google, BING etc. We have amazing opportunities to hear directly from industry and political leaders through Hearst’s Speakers Series, Master Class.

Our Story

iCrossing has been unleashing brand potential for 19 years and counting. Since then, we’ve expanded to nearly 1,000 employees in 10 countries – with offices throughout the United States, Europe, Latin America and Asia. And it’s all thanks to the power of potential. Our clients include Amazon, Bayer, Bridgestone, Blue Cross Blue Shield, BMW Group, Church & Dwight, DIRECTV, LEGO, LG, L’Oréal, Microsoft, NBA, PepsiCo, SAP, SiriusXM Radio, Starwood and Toyota.

People today expect more from brands. We’re an agency that sits at the crossroads of pretty and gritty. We relish the chance to outthink and out-hustle everyone else. We celebrate individuals and diverse points of view. We embrace our performance roots and expertise, harmonizing creative storytelling and compelling content with the precision of digital performance marketing. And we do it to deliver the best possible outcomes for our clients. (Oh, and we like to have fun along the way.)

We Unleash Potential

A year in the life of an iCrossing employee includes hard work, fun outings and lending a helping hand. Oh, and there’s also the occasional dance break. Take a peek at what we’ve been up to lately.

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Get to Know Us

Get to Know Us

iCrossing in the News

We've been turning heads and making headlines. Here’s what people are saying.