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Who We Are Explore Our Teams A Hearst Company HCHB Website Apply Now

Sr. Implementation Consultant, Clinical

📁
Commercial Product Development
💼
Homecare Homebase, LLC
📅
1903069 Requisition #

Job Summary:

 

Act as a clinical project lead to ensure a successful implementation of Homecare Homebase’s home health and hospice software. The primary duty is to guide the customer through the customization, setup, rollout and deployment of our software.  This role involves consulting customers on best practices within the home health and hospice industries to ensure they are setting their software up to return maximum results.  Responsible for working with Product Management and Customer Support to rollout new product offerings and assist in the development of training materials for the customer and staff education. 

 

The Senior Implementation Consultant must be customer focused, detail oriented and able to effectively manage multiple projects simultaneously and lead the team they are responsible for.  They must be able to work independently and make decisions related to the training and support of the Homecare Homebase product suite.  They are responsible for the training and supporting the staff assigned to their team.  Must possess the ability to communicate effectively both orally and written correspondence. Assist the Manager of Implementation in planning short and long term business goals and objectives of the Implementation Team and Homecare Homebase customers. 

 

A Senior Implementation Consultant must have a background in the home health and hospice industries and be willing to travel extensively as needed.

 

 

Essential Duties and Responsibilities:

           

  1. Provide leadership to implementation team members serving as a subject matter expert on the proper way to train and deploy the application.
  2. Provide appropriate mentoring and education for implementation team members.
  3. Acts a liaison between Manager of Implementation and project team members during a customer rollout. 
  4. Acts as a project lead on clinical implementation of software and is responsible for project deliverables (i.e. pre and post implementation summaries, training schedules and documentation, agency process review, and data/report analysis on health of deployment)
  5. Independently conduct conference calls with customers during the implementation phase to proactively address needs and provide education as needed.
  6. Assist with customer’s setup and configuration of handheld devices to ensure they are ready for training and go-live.
  7. Serves as primary clinical resource to customer during software customization based on agency’s specific requirements
  8. Guides customer to customize clinical content (i.e. Visit types, pathways and assessments) to ensure environment is ready for validation and training.
  9. Formulate a validation plan to test all customizations requested by the customer.
  10. Formulate and execute training plans for customers as educational areas are identified during onsite consulting weeks.
  11. Serves as primary point of contact to the customer to ensure all implementation issues are addressed in timely manner
  12. Act as liaison between customer and Homecare Homebase Customer Support, Product Management, Development, and Quality Assurance teams to coordinate resolution to customer concerns.
  13. Monitor Key Performance Indicators for assigned accounts and report this information to customers during post go-live conference calls.
  14. Coordinate with Customer Account Managers to ensure support staff is aware of any challenges with the customer that may impede successful use of the application.
  15. Provide insight into application challenges for the development and quality assurance teams to ensure customer concerns are addressed in a timely manner.
  16. Independently research customer inquiries and determine source of the issue.
  17. Independently researches and communicates regulatory changes as they arise and incorporates changes in to training materials and template database.
  18. Independently research data functionality and report problems to the customer support team with needed steps for customer resolution.
  19. Independently maintains product knowledge as new enhancements and functionality are released in the application.
  20. Train HCHB University classes as needed
  21. Facilitate internal training such as New Hire Boot Camp or system functionality changes as requested by Homecare Homebase leadership
  22. Participate in mentoring program of Associate/Implementation Consultants
  23. Actively participate in assisting Associates and Consultants work through their roadmap deliverables
  24. Responsible for providing feedback and input to leadership to ensure HCHB is maintaining a “template” database for new customers made up of best practices.
  25. Adhere to departmental policy regarding necessary documentation.
  26. Adhere to HIPAA policies of Homecare Homebase.
  27. Assure confidentiality of agency information.
  28. Additional duties and responsibilities as assigned by Homecare Homebase leadership.

 

 

Requirements:

 

EDUCATION

  • Bachelor’s Degree or Equivalent

 

EXPERIENCE

  • 5+ year’s home health or hospice experience
  • Demonstrated ability to teach and mentor
  • Demonstrated ability to communicate efficiently and effectively

OTHER

  • Valid Driver's License
  • Citizenship: HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions
NA

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Empowering Exceptional Care

Our powerful software solutions do more than just drive business for our clients. They enable home health and hospice care workers nationwide to provide compassionate, exceptional care for patients who need it most. As part of the Homecare Homebase team, you will play a vital role in this dynamic, fast-growing segment of healthcare.

Leading the Industry

Our software solutions were developed “for nurses by nurses” who understand the demands and realities of home healthcare. Here’s your chance to join our team of industry experts who continue to lead the way with the most advanced real-time software available.

Striving for Excellence

We hire leaders who constantly question, evaluate and push the boundaries of new technologies, product offerings and training innovations. If you’re a forward-thinker, you will enjoy our dynamic culture of innovation and the rewards that come along with it.

Making a Difference

Unlike some technology or gaming companies, we are dedicated to helping improve the quality of life for all those we touch. We view our work as vital to the future of home healthcare in America, and we look for others who share our compassion and dedication in providing the best possible care.

Explore Our Teams

If you thrive in a dynamic work environment with a growing team of professionals, apply today.

Product Development

Design product functionality in response to our clients' needs for performance and usability.

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Technology

Push the boundaries of technology with our experts to design and deliver software products using Agile methodology, and to support our infrastructure in quality and performance.

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Professional Services

Join our implementation experts and trainers to bring our products to life and add the most value for our clients.

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Client Services

From Help Desk to Account Management, pride yourself in outstanding service that exceeds our clients' expectations.

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Dallas, TX

The majority of Homecare Homebase’s customer facing teams are located in our Dallas headquarters and are responsible for day-to-day interaction with customers, new users and potential prospects.

Find Us: 6688 N. Central Expressway, Suite 800, Dallas, TX 75206

Louisville, KY

The majority of Homecare Homebase’s technology experts are located in Louisville and ensure our software products, infrastructure and technical support continuously drive user success.

Find Us: 4801 Olympia Park Plaza, Suite 2000, Louisville, KY 40241

BENEFITS

Caring for You with More than a Paycheck

Along with medical, dental, and vision benefits, we offer 30 paid days of time off accrued annually, a Hearst Corporation Savings (401k) plan, and Flexible Spending or Health Savings Accounts. We also offer income protection plans and insurance to give peace of mind to you and your family.

Developing Your Career

Homecare Homebase proudly offers all employees the opportunity to further their job-related and personal skills by offering discounted tuition to online Abilene Christian University (ACU) programs, financially assisting job-related certifications, and supporting the upgraded skills learned through the annual Hearst Corporation Software Engineering Education and Development (SEED) program.

Supporting Your Communities

We encourage employees to participate in charitable programs like Community Days of Giving, Random Acts of Kindness, or our non-profit organization Homecare Homebase Cares, and give you the opportunity to use work time to volunteer in your own way.

The SEED program was an amazing opportunity. I was excited and honored to be selected for it. I wasn't certain I could keep up with the fast-paced, late-night schedule laid out before me, but the more I learned, the more I wanted to learn. The harder I tried, the more enjoyable the whole experience became. It was an enriching experience; one that I'm glad I had the opportunity to enjoy.

Julie, Software Engineer I

HCHB has given me the opportunity to sharpen my skills and expand my knowledge from day one. I’ve had the chance to push myself and develop a career, while at the same time visiting some interesting places and meeting great people! The best part is, there’s never a time when you stop growing. I am learning something new every day.

BJ, Associate Implementation Consultant

At HCHB, we “Empower Exceptional Care” through empowering exceptional workers. From the transparency of leadership to team building and bonding events, we are truly promoting the empowered worker.

Shane, Manager of Customer Service

Homecare Homebase has a "work hard, play hard" environment. Not a single day goes by that I have not learned something new, either technical or from the business side. I value the learning from many exceptional professionals who work here, the opportunities to develop personally and professionally, and at the end of the day the satisfaction of making a difference in the lives of the patients our clients serve.

Sandeep, Principal Software Engineer

HCHB is so much more than a job. It’s a family. The job brings you through the door initially, but the warm reception you receive and the relationships you build keep you coming back. I fully believe a job is what you make it, but here I don’t have to put much effort into making my job anything other than what it is: fun, fulfilling, and a place to call home.

Brittany, Project Manager

I have been with Homecare Homebase for 15 years and it's been a very rewarding and fair company throughout those years. What I've been impressed with the most is watching the company grow into the market leader yet always maintaining an environment that puts an emphasis on their employees. I love what I do and there is nowhere else I would want to be.

Donna, Sr. Clinical Product Specialist

Employees who CARE

We are excited about the prospects this year holds for our organization and for each of our team members. With our HCHB CARES core values campaign, we’re going to be able to lean in to the best of our organization’s history while pursuing new and better ways to live out our professional lives together.

Become Someone who CARES

Culture & Community

St. Patrick's Day

An All-Star Team

Summer Picnic

Office Life

NAHC 2016

Product Training and Service

Louisville Welcomes Homecare Homebase

Giving Back with Jersey Mike's Day of Giving

An Exceptional Team

Culture and Community

St. Patrick's Day

An All-Star Team

Summer Picnic

Office Life

NAHC 2016

Product Training and Service

Louisville Welcomes Homecare Homebase

Giving Back with Jersey Mike's Day of Giving

An Exceptional Team

Think you're a great fit?

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Hearst Health

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