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Who We Are Explore Our Teams A Hearst Company HCHB Website Apply Now
Who We Are Explore Our Teams A Hearst Company HCHB Website Apply Now

Client Success System Administrator - Revenue Cycle Management

📁
Operations
💼
Homecare Homebase, LLC
📅
1903049 Requisition #
The Opportunity
 
Homecare Homebase is searching for a Client Success System Administrator who will establish intentional, regular conversations around system setup with our customers. This exciting opportunity will ensure return on investment for our customer base and optimal use of new features.
 
The Challenge  
 
At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As a Client Success System Administrator, you will play an essential role in educating customers on new functionality released and in developing initiatives for continuous business process improvements. You will track system configuration for assigned customers and utilize product knowledge to offer solutions to business needs.
 
You will be responsible for:
  • Meeting or exceeding established productivity and quality standards
  • Performing system administration calls with assigned customers to discuss configuration opportunities
  • Understanding the customer’s needs, goals, and strategies and translating those needs into initiatives and solutions
  • Exhibiting analytical, critical thinking skills to achieve and demonstrate a return on investment
  • Creating documentation for our knowledge base
  • Exemplifying CARES core values to promote a positive work environment and adherence to core values
 
What We're Looking For
 
Homecare Homebase’s mission is to empower exceptional care among all the clients we serve. The Client Success System Administrator supports this mission by understanding the customer’s needs and goals and providing solutions within the system as it exists today.
 
We are seeking:
  • Highly organized persons who work well under the pressure of multiple projects and deadlines, display active listening, and are detail-oriented
  • Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities
  • Quick learners with strong problem solving and creative, analytical thinking abilities
  • Skilled professionals who are well-versed in the home health and hospice industry and in the HCHB product
  • Strong written and verbal communicators who are empathetic to customer needs, have strong presentation skills, and desire to make a difference in the lives of others
  • Team players who are passionate about their work and will actively contribute to a positive, collaborative environment
  • Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals
Education requirements: this career opportunity requires a bachelor's degree or an equivalent combination of some college and significant work experience. Upon acceptance of the position, a timeline to obtain a Green Belt Six Sigma certification will be created.
 

Other Requirements:

  • Citizenship: all HCHB require applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.
  • This position does not provide sponsorship.  All applicants should either be US Citizens or Permanent Residents eligible to work in the US without immigration restrictions.
 
What You Can Expect from Us
 
At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.
 
Our Team Members Also Enjoy
  • Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff.  
  • A CEO who cares. CEO April Anthony has made it her mission to create a culture that cares- one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.  
  • Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers both full- and part-time career opportunities to fit life's unique demands.  
  • A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.  
 
About Homecare Homebase
 
Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization — from Intake to Discharge — to achieve transformative results.
 
Sound like a good fit?  Please take a moment to apply for this position.

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Empowering Exceptional Care

Our powerful software solutions do more than just drive business for our clients. They enable home health and hospice care workers nationwide to provide compassionate, exceptional care for patients who need it most. As part of the Homecare Homebase team, you will play a vital role in this dynamic, fast-growing segment of healthcare.

Leading the Industry

Our software solutions were developed “for nurses by nurses” who understand the demands and realities of home healthcare. Here’s your chance to join our team of industry experts who continue to lead the way with the most advanced real-time software available.

Striving for Excellence

We hire leaders who constantly question, evaluate and push the boundaries of new technologies, product offerings and training innovations. If you’re a forward-thinker, you will enjoy our dynamic culture of innovation and the rewards that come along with it.

Making a Difference

Unlike some technology or gaming companies, we are dedicated to helping improve the quality of life for all those we touch. We view our work as vital to the future of home healthcare in America, and we look for others who share our compassion and dedication in providing the best possible care.

Explore Our Teams

If you thrive in a dynamic work environment with a growing team of professionals, apply today.

Information Technology

Push the boundaries of technology in the areas of enterprise infrastructure and devops, software quality and technical support.

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Customer Services

From Help Desk to Account Management, pride yourself in outstanding service that exceeds our clients’ expectations.

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Professional Services

Join our implementation experts and trainers to bring our products to life and add the most value for our clients.

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Technology & Product Development

Work with our experts to define, design and deliver software products using Agile methodology, creating a roadmap for our success.

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Sales & Marketing

Engage your strategic mindset and powers of influence by selling robust solutions to empower exceptional care.

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Finance & Administration

Support our teams internally and improve capabilities and efficiencies across all functions.

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Haven't found your fit yet?

Keep in touch while you develop your career and grow your expertise; we want to connect with you!

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Dallas, TX

The majority of Homecare Homebase’s customer facing teams are located in our Dallas headquarters and are responsible for day-to-day interaction with customers, new users and potential prospects.

Find Us: 6688 N. Central Expressway, Suite 800, Dallas, TX 75206

Louisville, KY

The majority of Homecare Homebase’s technology experts are located in Louisville and ensure our software products, infrastructure and technical support continuously drive user success.

Find Us: 4801 Olympia Park Plaza, Suite 2000, Louisville, KY 40241

BENEFITS

Caring for You with More than a Paycheck

Along with medical, dental, and vision benefits, we offer 30 paid days of time off accrued annually, a Hearst Corporation Savings (401k) plan, and Flexible Spending or Health Savings Accounts. We also offer income protection plans and insurance to give peace of mind to you and your family.

Developing Your Career

Homecare Homebase proudly offers all employees the opportunity to further their job-related and personal skills by offering discounted tuition to online Abilene Christian University (ACU) programs, financially assisting job-related certifications, and supporting the upgraded skills learned through the annual Hearst Corporation Software Engineering Education and Development (SEED) program.

Supporting Your Communities

We encourage employees to participate in charitable programs like Community Days of Giving, Random Acts of Kindness, or our non-profit organization Homecare Homebase Cares, and give you the opportunity to use work time to volunteer in your own way.

The SEED program was an amazing opportunity. I was excited and honored to be selected for it. I wasn't certain I could keep up with the fast-paced, late-night schedule laid out before me, but the more I learned, the more I wanted to learn. The harder I tried, the more enjoyable the whole experience became. It was an enriching experience; one that I'm glad I had the opportunity to enjoy.

Julie, Software Engineer I

HCHB has given me the opportunity to sharpen my skills and expand my knowledge from day one. I’ve had the chance to push myself and develop a career, while at the same time visiting some interesting places and meeting great people! The best part is, there’s never a time when you stop growing. I am learning something new every day.

BJ, Associate Implementation Consultant

At HCHB, we “Empower Exceptional Care” through empowering exceptional workers. From the transparency of leadership to team building and bonding events, we are truly promoting the empowered worker.

Shane, Manager of Customer Service

Homecare Homebase has a "work hard, play hard" environment. Not a single day goes by that I have not learned something new, either technical or from the business side. I value the learning from many exceptional professionals who work here, the opportunities to develop personally and professionally, and at the end of the day the satisfaction of making a difference in the lives of the patients our clients serve.

Sandeep, Principal Software Engineer

HCHB is so much more than a job. It’s a family. The job brings you through the door initially, but the warm reception you receive and the relationships you build keep you coming back. I fully believe a job is what you make it, but here I don’t have to put much effort into making my job anything other than what it is: fun, fulfilling, and a place to call home.

Brittany, Project Manager

I have been with Homecare Homebase for 15 years and it's been a very rewarding and fair company throughout those years. What I've been impressed with the most is watching the company grow into the market leader yet always maintaining an environment that puts an emphasis on their employees. I love what I do and there is nowhere else I would want to be.

Donna, Sr. Clinical Product Specialist

Employees who CARE

We are excited about the prospects this year holds for our organization and for each of our team members. With our HCHB CARES core values campaign, we’re going to be able to lean in to the best of our organization’s history while pursuing new and better ways to live out our professional lives together.

Become Someone who CARES

Culture & Community

St. Patrick's Day

An All-Star Team

Summer Picnic

Office Life

NAHC 2016

Product Training and Service

Louisville Welcomes Homecare Homebase

Giving Back with Jersey Mike's Day of Giving

An Exceptional Team

Culture and Community

St. Patrick's Day

An All-Star Team

Summer Picnic

Office Life

NAHC 2016

Product Training and Service

Louisville Welcomes Homecare Homebase

Giving Back with Jersey Mike's Day of Giving

An Exceptional Team

Think you're a great fit?

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Hearst Health

Across Hearst Health, we are unified in our mission to guide the most important moments of care across a person’s health journey. Our companies are pioneers and leaders in their markets. Join us as we shape healthcare.

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