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About Hearst Health FDB Zynx Health MCG Homecare Homebase mhk
About Hearst Health FDB Zynx Health MCG Homecare Homebase mhk
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Account Management & Client Services
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Zynx Health, Inc
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1901882 Requisition #

IMPROVE THE HEALTH OF YOUR CAREER AT ZYNX HEALTH

 

Zynx Health, a subsidiary of Hearst Corporation, is the market leader in providing evidence-based and experience-based clinical decision support solutions proven to measurably improve the quality, safety, and efficiency of patient care.  Zynx Health provides clinical evidence, order sets, plans of care, actionable rules, and other forms of clinical decision support that drive clinical improvements at the point of care and aligns with healthcare industry drivers to assist our clients in meeting their clinical and financial goals.

 

Zynx Health has demonstrated excellence and is the leader in an emerging and rapidly growing industry.  Our success is fueled by talented employees driven to make a difference in the lives of patients and care providers globally.  We are rapidly growing and are always looking for talented and motivated people to help us as we transform healthcare.  If you are driven to make a difference and looking to work in a fast-paced, progressive and intellectual environment, consider Zynx Health. To learn more, visit www.zynxhealth.com.

 
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The Entry-Level Associate Account Manager (AAM) will “own” assigned accounts and will work collaboratively with other Zynx client facing teams to drive a consistent client service strategy for each account.

 

S/he is responsible for building and maintaining positive relationships with Zynx clients at multiple levels of the organization throughout the client lifecycle. Work will include identifying and interacting with key decision-makers and influencers. Prior experience working with C-suite and/or executive leadership is preferred for this role.

 

The AAM will utilize a consultative approach to our clients to build trust and confidence ensuring contract renewal and long-term client retention.

 

In addition to account management responsibilities, the AAM will use these relationships to position and sell Zynx products in conjunction with the Zynx Sales team, as well as add-on services designed to assist the client’s initial and ongoing implementations.

 

The AAM will champion assigned accounts, escalate any client related issues to leadership and develop action plans to return client to normal status.


All work being done over the phone or via GoToMeeting communication.This role will be based in Los Angeles and is  a temp-to-hire position.

 
RESPONSIBILITIES 
  • Develops and manages relationships with client contacts for an assigned group of clients
  • Potentially utilizes “cold call” approach for client interactions, depending on current relationship with Zynx
  • Engages with clients via phone on a regular basis
  • Practices established routine for reaching multiple clients each week, rotating as necessary to allow for interactions with a large number of assigned clients
  • Builds trust and confidence through consultative approach
  • Acts as a subject matter expert to Zynx’s portfolio of products, providing client training via GoToMeeting or phone as necessary
  • Ensures client is maximizing use of Zynx tools and receiving value thereby moving the client toward renewal when the contract expires
  • Collaborates on and executes the Zynx implementation and services strategy, including coordination across teams
  • Identify, quantify and assist in sales of new products to existing client base
  • Identifies, quantifies and sells services to enhance the clients use of Zynx products
  • Conducts client kickoff meetings to ensure success of client start up activities
  • Sets up scheduled “touch point” meetings with clients to identify, discuss and resolve issues
  • Help clients integrate Zynx products into their workflow and clinical processes, working with appropriate Zynx resources as needed
  • Introduces clients to the self-service tools and ensures that they are knowledgeable about using them
  • Serves as an escalation resource for the client to resolve issues, including bug fixes and product enhancements
  • Provides feedback to the Product Management team for product enhancements and product defect resolution, as received directly from the client and their interactions with our client support tools
  • Provides feedback to Zynx functional groups for process improvement and achievement of industry best practices
  • Encourages and provides avenues to collaborate with other clients, particularly using self-service tools
  • Keeps client records, activity logs and forecast info current/accurate in Salesforce
  • Helps coalesce best practices on Zynx implementation for dissemination to future implementations
  • Manage client inquiries and support activities
  • Ability to work remotely and coordinate team resources
  • Knowledge of Salesforce or other client documentation systems
  • Minimal travel required, 10-20% for team meetings/training
 

REQUIRED EXPERIENCE

  • BS/BA Degree
  • 1-2 years’ experience in account management or inside sales
  • Experience in healthcare or software as service industries highly desired
  • Experience in analyzing client data/statistics and formulate solutions to issues identified by the data
  • Experience in working with multiple levels of management, minimally department heads
  • Experience in working in a medical environment/facility a plus
  • Clinical background helpful
 

REQUIRED SKILLS

  • Ability to establish rapport and credibility over the phone is a must.  Must be comfortable with spending a large portion of the day communicating and coordinating next steps with clients over the phone and via email.
  • Proficiency in making presentations over the phone when required
  • Self-motivated to dig in to learn about products, technology, customers and competitors
  • Process oriented with attention to detail
  • Strong organizational, project management, and follow-up skills
  • Able to contribute to a team while working with other departments and logically prioritizing various requests and responsibilities
 
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About Zynx Health
 

Zynx Health, a subsidiary of Hearst Corporation, is the market leader in providing evidence-based clinical decision support solutions that help healthcare organizations measurably improve patient outcomes, enhance safety, and lower costs.

 

Thousands of hospital organizations and providers “dare to be better” with Zynx Health’s rigorously developed and maintained evidence-based clinical content, patented technology, and tailored services to drive clinical improvements at the point of care. With Zynx Health, healthcare organizations exceed industry demands for delivering high-quality care at lower costs under value-based reimbursement models.

 

Zynx Health partners with healthcare organizations to continuously and measurably improve care every day, for every patient, every time.

 

Zynx Health seeks to hire and train employees who uphold and mirror our core values of Bold Innovation, Passion, Integrity, Respect and Excellence. To learn more, visit www.zynxhealth.com or call 855.367.ZYNX.

 

Zynx Health offers competitive salary and extensive benefits - including medical, dental, vision, short and long term disability, life insurance, and matching 401k.

 

Zynx Health is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected military and veteran status.

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At Hearst Health, we provide clarity in the complex, rapidly advancing industry of healthcare. Every day, our customers make decisions that touch millions of lives.

We help them work with precision and authority by delivering vital information into their hands.

 
 
 
 
 
 

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