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Classified and Recruitment Manager

Connecticut Post
1802975 Requisition #
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A.    Direct liaison between MSP Client Partnerships and Hearst, CT

a.    Overall business 

                                          i.    Trend discussions - what are strengths to build upon (could be verticals, demographics, competitive leverage); where are opportunities we should concentrate on to drive greater success

                                         ii.    Work with internal marketing team at Hearst to link promos with monthly focus

                                        iii.    Share in best practices – communicate growth trends we experience and roll-out new campaigns based on historical success with others

b.    Goal review

                                          i.    Overall monthly goals to be set (revenue)

                                         ii.    Collaborate to drive monthly focus

1.    Partners typically tie incentives toward monthly goal

2.    Assist with Third Party partners as well in incentives and pay-outs

c.     Product menu – upgrades, revisions, pricing discussions and new additions

d.    New Business/Welcome Back

                                          i.    Assist with leads – typically include a monthly expired customer list for outbound focus

                                         ii.    Package offering design – open forum to tweak along the way


B.    Operational communication – daily/weekly with Team Lead and Managers

a.    Process or workflow interactions

b.    System concerns, general questions and user detail

                                          i.    Pricing issues within system(s)

                                         ii.    MSP will notify our partners of any system or telephony outages/system errors, etc. as soon as proper IT protocol has been followed

c.     Billing/Credit adjustments

                                          i.    Releasing of such; determine if customer courtesy or production/pagination error

d.    Individual customer pricing, production or pagination changes/issues

e.    Deadlines changes, often prior to holidays

f.      MSP normally handles e-tear requests; all other physical tearsheets and affidavits typically remain in-house

g.    Review of training documents if updates required and/or new products are introduced

h.    Classified Managers share documentation and pricing for all special sections and/or packages

i.      Assists Client Partnerships/Operations at MSP with any KPI or billing discrepancies, if any

j.       Verification through internal HR of employee status for requested discounts (Obits typically)

k.     Credit applications, approvals, etc.

l.      Notification of walk-in or mail-in payments internally

m.   Online questions from customers placing through self-serve (those we are unable to answer)

n.    Liaison for us to forward customer accolades/complaints to

o.    Verification of certain death notices if there are any disputes amongst family/funeral home

Liaison between any third party relationships; ex. Monster and Recruitology 

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