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CDS Global

Phone Customer Service Representative Level 1

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Customer Service
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CDS Global, Inc
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2001216 Requisition #

What We Do…

We Power. We Connect. We Simplify. CDS Global is the leading provider of end-to-end business process outsourcing. With more than 40 years of expertise, we support marquee brands across industries, including media, nonprofits, utilities and consumer products.

 

Powering elite operations worldwide, CDS Global makes businesses more efficient and cost-effective. We support more than 1,100 brands across the globe and reach one out of every two people in the United States alone, helping to connect clients with customers subscribers and donors by creating meaningful and seamless interactions using our data-driven solutions. From order management and payment processing to customer service and data analysis, we simplify and streamline business operations.

 

What You Will Do…                   

Customer Service Representatives receive inbound calls and provide exceptional customer service to consumers in the magazine and products industry. This includes responding to product and service inquiries, processing payments, updating accounts and up-selling customers from around the globe.

Skills You Need…

Technical Skills

Minimum typing requirements of 25 wpm

Simultaneously navigate multiple PC screens and systems

Communication Skills

Passionate about helping others

Speak in a pleasant tone, retain composure and gain confidence of the customer

Proficient ability to read, write and speak the English language

Problem Solving Skills

Identify and anticipate customer needs

Effectively prioritize work time to ensure productivity standards are achieved

Comfortable working under pressure

Customer Focus

Make customers feel valued and appreciated

Attitude to thrive in a fast paced, challenging, team-oriented culture

Customer Service background or experience working with people

Commitment

Training Class

Training hours are 9am-4:30pm

 

Hours after training are between M-F 8:30am-8pm.  

 

Full Time and Part Time positions

These positions can be worked from home

 

Why Work @ CDS Global…

Career building experience!

Top-notch paid training!

A workplace that’s never boring!

Opportunity to make people smile every day!

Rewards and recognition that will ignite your career!

Amazing coworkers!

Benefits/PTO -  For Full Time Positions

Take home $12.25

Plus unlimited upselling incentives!



 

EOE/AA Employer including Vets and Disabled

Pre-employment background check(s) conducted on qualified candidates.
Post-offer, pre-employment drug/health screening(s) required for some positions.
 
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at:
Phone: 
515-246-6837
Email: 
hremployment@cds-global.com

If you want to view the EEO is the Law poster, please choose your language: English – Spanish – Arabic - Chinese 

If you want to view the EEO is the Law Supplement poster, please choose your language: English – Spanish – Chinese 

If you want to view the Pay Transparency Policy Statement, please click the link: English

 

 

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BENEFITS

CDS Global employee benefits are a significant part of your compensation package designed not only to attract and retain, but also to reward high-performing employees.

Benefits that we do offer include: • Health, Dental & Vision insurance • Life & Disability insurance • 401(k) company match .50 cents for every dollar you save -
(up to 3% of your pay).
• Casual dress • Free parking • Fitness facility on-site at our Des Moines location,
and Fitness Reimbursement Program
• Tuition reimbursement program • Ten paid holidays • PTO given at the start of your employment

CULTURE

Since 1972, CDS Global has been developing advanced solutions for the media, nonprofit and utilities sectors from all across the world. It's been our job to make sure consumers get access to the content or services they pay for, whether it's in print, online or on a mobile device.

We're a technology company, a data company, a marketing company and an operations company for a lot of things to a lot of businesses in a lot of places. In addition to a fast-paced, innovative work environment, you'll find a wide range of advantages that set CDS Global apart from other employers.

OFFICES

CDS Global's headquarters are located in Des Moines, Iowa, the heart of the Silicon Prairie. Strategic locations are also found in Arizona, New York, Texas and across Iowa. We also operate internationally in the United Kingdom.

ABOUT CDS GLOBAL

CDS Global is the leading provider of end-to-end business process outsourcing. We manage 200 million consumers for more than 1,000 brands and organizations across the globe. We have been delivering superior business results and consumer experiences for almost a half century. Our clients range from single-title magazine publishers and local nonprofits to international media companies and multi-chapter charities. Backed by nearly 130 years of stability and vision from Hearst, we have the support we need to invest in technology and resources that keep our clients ahead of the curve.

STAY CONNECTED WITH CDS GLOBAL

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